Refund Policy

At LuckyPaws, we strive to ensure you and your furry friends are happy with your purchases. If you’re not completely satisfied, we’re here to help with our hassle-free refund and return process.

1. Returns

Eligibility: Items must be unused, in their original packaging, and returned within [insert time frame, e.g., 30 days] of delivery.
Non-Returnable Items: Certain items such as perishable goods, personalized products, or sale items are non-returnable. Please refer to the product description for specific exclusions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [insert time frame, e.g., 5-10 business days], and the amount will be credited back to your original payment method.

3. Exchanges

If you received a defective or damaged item, we’re happy to provide a replacement. Please contact us at [Insert Email] with photos of the issue.

4. How to Initiate a Return

To start a return:

Email us at [Insert Email] with your order number and reason for return.
Our team will provide you with return instructions and the return shipping address.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure your return reaches us.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

Check your bank account or payment method statement.
Contact your bank or payment provider, as it may take some time for the refund to post.
If you still have concerns, email us at [Insert Email].

7. Contact Us

For questions about our Refund Policy or assistance with a return, please reach out to us: